hibajee 14's Privacy Policy
This document fully explains how important your personal information is to us and how we collect, use, and keep it secure.
hibajee 14 ("we", "our", or "platform") treats your privacy as its highest priority. This privacy policy describes what information we collect when you use the hibajee 14 website, create an account, or use our services, how we use that information, and under what circumstances we share it with third parties.
This policy supplements hibajee 14's Terms and Conditions. Reading both documents together will give you a clear understanding of the overall legal framework governing our services.
By continuing to use our website, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services or contact our support team.
1. Data Collection — What We Know
We collect the following types of information when you open an account at hibajee 14 and at various stages of using our services:
1.1 Registration and Identity Information
- Full name and date of birth (we verify that the user is over 21 years of age)
- Email address and mobile number
- Username and password chosen by the user (passwords are stored in encrypted form; we can never view or read a password directly)
- Address — district and country
1.2 Financial Transaction Information
- Deposit and withdrawal records — amount, time, and method (bKash, Nagad, Rocket, or bank transfer)
- Last four digits of the mobile banking account number (the full number is not stored)
- Bank account holder name (not the full account number)
1.3 Usage Patterns and Technical Information
- IP address and approximate geographic location
- Browser type, operating system, and device model
- Time of site access, page visit patterns, and session duration
- Information collected through cookies and similar tracking technologies
1.4 Gaming Activity Information
- Betting history, win and loss records
- Details of bonus usage and wagering activity
- VIP tier activity and cashback records
We collect only the information necessary to operate our services. We do not collect unnecessary personal data.
2. Use of Collected Information
hibajee 14 uses collected information only for specific and legitimate purposes. Each purpose is clearly stated below:
2.1 Account Management and Security
Your information is used to manage account creation, verification, and the login process. Your name and date of birth are used in the identity verification (KYC) process to confirm that the user is at least 21 years old. IP addresses and device information are used to detect unauthorised access or fraud.
2.2 Processing Financial Transactions
Your financial information is used to complete deposits and withdrawals and to maintain transaction records. These records help enforce the minimum deposit of ৳200 and the minimum withdrawal of ৳800.
2.3 Customer Support
Stored information is used to resolve account-related issues through 24/7 live chat and email support. Our support team operates in both Bengali and English.
2.4 Ensuring Responsible Gaming
We analyse gaming activity to identify unusual patterns. In line with hibajee 14's responsible gaming policy, necessary steps are taken when risky behaviour is identified.
2.5 Service Improvement
We analyse usage patterns to improve our website, game selection, and payment processes. This analysis is always carried out at the aggregate level — no individual's information is disclosed separately.
2.6 Communications and Notifications
Important account-related notifications (such as password changes, suspicious login alerts, and transaction confirmations) are sent by email or SMS. You can opt out of promotional messages at any time.
3. Cookies and Tracking Technologies
hibajee 14 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.
3.1 Essential Cookies
These cookies are essential for the core functions of the website — such as maintaining login sessions, validating security tokens, and saving your preferences. Disabling them may prevent the site from working properly.
3.2 Analytical Cookies
These cookies are used to understand which parts of the site users visit most and where they encounter difficulties. Collected data is analysed in aggregate.
3.3 Functional Cookies
These cookies are used to remember your language preference, display settings, and other personalisation options.
You can delete cookies or stop accepting new ones at any time from your browser settings. However, this may limit the functionality of some services.
4. Sharing Information with Third Parties
hibajee 14 does not sell, rent, or provide your personal information to any third party for advertising purposes. Information may be shared only in the limited circumstances described below:
4.1 Payment Processors
Necessary financial information is shared with the relevant payment service provider to complete transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely for processing transactions.
4.2 Technology Partners
We work with trusted technology partners for site security, cloud storage, and analytics services. These partners operate under strict confidentiality agreements and may not use your information beyond our instructions.
4.3 Legal Obligations
Where required under applicable Bangladeshi law or by a valid order from a government authority or court, we are obliged to provide the necessary information. In such cases we provide only the information specified in the order.
4.4 Fraud Prevention
Information may be shared with relevant authorities to prevent money laundering, fraud, or other unlawful activity.
5. Information Security Measures
To keep your information secure, hibajee 14 has adopted industry-standard technical and organisational measures:
5.1 Encryption
Our site uses SSL (Secure Socket Layer) encryption, which protects all data exchanged between your browser and our servers. Passwords are always stored using a one-way hashing method.
5.2 Access Controls
Only authorised staff can access your information, and only on a need-to-know basis for their work. A log of every data access is kept.
5.3 Regular Security Reviews
The security of our systems is regularly reviewed and tested. If any vulnerability is found, corrective action is taken promptly.
5.4 Response to Data Breaches
If an unexpected security breach occurs, affected users will be notified as quickly as possible and all necessary steps will be taken to limit the damage.
No method of storing data on the internet is 100% secure. We are committed to providing the highest level of protection, but using a strong, unique password and keeping OTP verification active is important for the security of your account.
6. Data Retention Period
We retain your information for as long as your account is active and as long as necessary to provide our services. The retention policy for each type of information is described below:
6.1 Account Information
Core registration information is retained for a defined period even after your account is closed. This is necessary for fraud prevention and to meet legal obligations.
6.2 Transaction Records
Records of all financial transactions are retained for the long term. This is essential for auditing, dispute resolution, and compliance with financial regulations.
6.3 Communication History
Records of your conversations and emails with the support team are retained to ensure service quality and to resolve similar issues more quickly in the future.
6.4 Gaming History
A complete history of your gaming activity is retained. It is used for calculating bonuses, determining cashback, and monitoring responsible gaming.
7. Your Rights
hibajee 14 believes you should have meaningful control over your own information. To that end, we provide the following rights:
7.1 Right to Access Information
You may request to know what information we hold about you. After verifying your identity through the support team, we will provide this information.
7.2 Right to Correct Information
If any information held in your account is incorrect or incomplete, you may request that it be corrected. You can update most information yourself via OTP verification.
7.3 Right to Close Your Account
You may request to close your account at any time. After closure, information not subject to legal obligations will be deleted.
7.4 Right to Opt Out of Promotional Communications
You may opt out of promotional emails or messages at any time. However, essential notifications related to account security and transactions cannot be turned off.
To exercise these rights or to learn more about our privacy policy, contact us via 24/7 live chat or email. For answers to commonly asked questions, visit our FAQ section.
8. Protection of Minors
All services at hibajee 14 are intended solely for persons aged 21 and above. We do not intentionally collect any information from persons under 21.
Date of birth is collected at registration and users must go through an age verification process. If a user opens an account using a false date of birth and this is later proven, the account will be closed immediately and the associated balance will be frozen.
If we become aware that a minor has been using our services through an account, we will close that account immediately and will not retain the collected information beyond the minimum required by law.
9. Changes to This Policy
hibajee 14 may amend or update this privacy policy when necessary. The policy may change in the following circumstances:
- Changes to applicable laws or regulations in Bangladesh
- Significant changes to the scope or nature of our services
- Addition of new technologies or payment methods
- Need to improve security or privacy standards
If any significant change is made, a notification will be sent to your registered email address and clearly announced on the website. Continued use of the site after a change takes effect will be considered acceptance of the new policy.
The date of any change will always be shown at the top of the page under the "Last updated" section.
10. Contact Us
If you have any questions, comments, or concerns about this privacy policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.
To learn more about hibajee 14, visit our About Us page, which describes the platform's overall goals and values.
- Live Chat: via the chat icon at the bottom right of the website
- Email: [email protected]
- Support languages: Bengali and English
- Support hours: 24/7, including holidays
For specific data protection requests, please write from your registered email address so that your identity can be verified quickly.
Direct Contact
Any privacy-related requests
Responses provided in both Bengali and English